How can I contact Sambake for collaboration opportunities?
Please send your collaboration proposals to our partnership email address at export@sambake.com, and we will get back to you as soon as possible.
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Through which channels can I learn more detailed information about Sambake baking equipment?
You can find detailed information about our Sambake baking equipment through our official website, product brochures, our sales team, and by visiting industry trade shows.
What is the warranty period for your commercial deck ovens? Which parts are covered under warranty?
Our commercial deck ovens have a warranty period of 1 year. The warranty typically covers manufacturing defects in major components such as heating elements, motors, and control systems. Consumable parts are not covered.
Do you offer on-site repair services for commercial ovens?
Yes, depending on your location and the specific issue, we may provide on-site deck oven repair services. Please contact us to inquire about availability and any applicable fees.
What should we do if commercial deck oven makes unusual noises during operation?
Please stop using it immediately and check the source of the noise. It could be a fan problem or loose parts. We recommend contacting our technical team for deck oven diagnosis and deck oven repair.
Are there any specific precautions for the first-time operation of the Sambake commercial deck oven?
Prior to the very first use, it is essential to clean the Sambake deck oven's interior and carry out an initial empty bake (burn-off) as outlined in the user manual.
Which countries do you export your Sambake commercial deck ovens to?
We export our Sambake commercial deck ovens to numerous countries worldwide. The main commercial deck oven shipping methods are sea freight and air freight. Specific times and costs will depend on your destination and order volume. Please contact our sales team for a detailed quotation.
Do you offer customization for your commercial ovens, such as size or special features?
Yes, we offer certain customization services. Please provide your specific requirements, such as dimensions, color, or special requests, and our team will assess the feasibility and provide a solution.